FAQ

Are your products hand made?

Yes. All of the items I make are hand made at my studio in Coburg North, Victoria. 

I changed my mind, can I get a refund?

All sales are final unless the item is deemed faulty or damaged in transit. 

I received my order but it was damaged in transit, what should I do?

I do my best to pack things carefully however accidents happen. Please send me an email within 48 hours and include an image and we can organise a refund or replacement promptly.   

How do I care for my ceramic piece?

The ceramic tableware are both dishwasher and microwave proof. It is preferable to hand wash to ensure optimum life span. 

Does the Travel Cup fit in my car cup holder?

Maybe. Unfortunately because all cup holders are made to different sizes there are no guarantees that it will. 

How durable is the Travel Cup?

Stoneware is used for all of my work unless otherwise stated. Work is fired at a high temperature (approx 1280*C) and as a result, the piece is waterproof and at its most durable. As with all ceramics or glass travel cups, they do need to be treated with care otherwise they are susceptible to breaking.

Where can I buy your work if I want to see it in person?

You can find my work limited stockists across Australia, a full list is provided on the stockist page however please contact the store to ensure the item you want is in stock. I also attend seasonal design markets so keep an eye out on my Instagram feed for announcements. 

Can I be a stockist?

Please reach out to be with details of your store and the products you are interested in and I will follow up with you directly.

Can you make a customised piece?

I am open to discussing this however it will depend on what you are looking for, timeframe for completion and volume of items required. 

What payments do you accept?

Payment can be made with credit card (Visa, MasterCard and Amex) and Paypal. 

How long will it take for me to receive my order?

For domestic shipping, please allow up to 10 business days for your goods to arrive. For International shipping, please allow 14-21 days.